Position Description: Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW … changemaking for a healthier Wisconsin. As anCentralServices Representative,you will answer the main, advertised numbers for the Froedtert & Medical College Clinics. Assist patients with general information and provide customer service using knowledge of the entire clinical enterprise and a variety of resources, policies and procedures. Serve as a liaison between outside individuals (i.e. referring physicians and patients) and Froedtert & Medical College of Wisconsin faculty and staff in responding to requests for services and information for the entire enterprise. In addition to providing information and directing calls for the Froedtert & Medical College Enterprise, also schedule and register patients directly for over 100 physicians in seven or more specialties and all clinical enterprise locations for such specialties. Help patients schedule with the right physician at a time and location most convenient for them and complete full registration and insurance coverage set up to ensure proper payment for services rendered. Responsibilities: Knowledge – Skills – Abilities
Customer Service – Apply principles of customer service to identify customer needs and provide high quality services
Computer Skills – Strong computer skills and ability to pass a typing test (5,000 KPH with 93% accuracy)
Medical Terminology – Knowledge of medical terminology for most specialties extremely helpful.
Insurance – Knowledge of insurance terminology and plans in order to accurately verify and register in system.
Communication skills – Ability to listen carefully and clearly convey information both verbally and written.
Organizational Skills – Organize resources in order to quickly retrieve needed information.
Preferred Schedule:
Full-time role with expectations for coverage during core business hours and flexibility required as necessary to accommodate business needs.
Position Requirements: Minimum Qualifications: Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: High school diploma Minimum Required Experience: 3 years Prefered Qualifications: Preferred Education: Associates Degree in Healthcare Administration Preferred Experience: Customer Service experience in a high-volume call center helpful. Prefer 6 months or more experience as an Appointment Services Representative. #LI-RT1 Why MCW? For a full list of positions see:www.mcw.edu/careers For a brief overview of our benefits see:https://www.mcw.edu/departments/human-resources/benefits Eastern Wisconsin isa vibrant, diverse metropolitan area. MCWis intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community.For more information, please visit our institutional website athttps://www.mcw.edu/departments/office-of-diversity-and-inclusion.
MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination
The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.
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